policies

Delivery policy

  • We offer door-to-door delivery services, including the installation and hauling of your old unit. Rates vary by delivery location and site conditions (such as 2nd floor without elevators or downtown delivery without loading zones).

  • Our basic delivery fee structure (may change if the delivery is to a 2nd floor without elevators, etc.):

 

*Deliveries of larger appliances (e.g. 2-Door Reach-in refrigeration units or larger) that require two people will have a higher delivery fee

**Hauling appliances that require a technician to remove the MRSH (e.g. Freon) will have a higher hauling fee

  • Our Preferred Manufacturers' items and common refrigeration units usually takes ~1-2 Business Days.

  • The delivery time frame for non-Preferred Manufacturers' items will depend on availability.

30 day return policy

  • If you wish to return an item you purchased from us, you have 30 days from the purchase date on the original receipt.

  • Items may be returned unless the item is marked ‘Final Sale’ or ‘Non-Returnable’. 

  • You must have the receipt and the item(s) must be returned in their original packaging and in re-sellable condition (‘re-sellable condition’ is determined by management). 

  • All used items are considered ‘Final Sale’ items.

  • Delivery fees are nonrefundable.

  • Restocking fees: 15% restocking fees will apply to Special Orders and returns over $200

  • Please note: we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale or with a history of high-volume returns. Sales to anyone management believes to be a reseller are final.

  • We do not accept returns of item(s) purchased from another supplier.

  • All returns are accepted at our discretion.

sale adjustments after purchase

We will gladly adjust the sale price at your request within 15 days of the date on your receipt.

 

Please note: Sale adjustments can only be credited back as store credit at this time. To issue store credit you must provide us with your contact information so we can add the credit to your account.

 

Our ability to make sale adjustments is subject to the following terms and conditions:

 

  • The item must be over $50.

  • The item you are comparing to must be identical (brand, item code, color, size, etc.).

  • We can only make one sale adjustment per item (i.e. we can only adjust the price once).

  • If requesting a sale adjustment you must email a functioning link to the item on the competitor's website and the item must currently be in stock. Shipping (and where relevant, delivery) costs will be added to the item price (e.g. if the item is $100 and the shipping is $12, we can adjust our price to $112).

  • We do not offer sale adjustments on final sale/used items, items from competitors that are priced for a select group of customers (e.g. “loyalty offers”), or items included in bundle offers (e.g. buying one piece vs a set of 24), coupon offers, items that are advertised as limited quantity/close-out or clearance items/open-box items/pre-owned/used, items with rebate offers or specific one-time-only promotions, including seasonal promotions, etc.

  • We are unable to make price adjustments to prices found on third-party sites (e.g. Amazon, eBay).

  • Due to 'end of the year close-out' prices we are unable to make price adjustments to items over $1000 from November 15th - February 15th.

  • We do our best to adjust prices whenever possible, but because we are a very small company, we are not always able to beat the competitors' prices if they are below our costs. All sale adjustments are accepted at our discretion. 

  • Please note: we reserve the right to refuse or limit price adjustments to anyone we believe may be purchasing items for resale or with a history of high-volume returns/sale adjustments. Sales to anyone management believes to be a reseller are final.

​Find us behind the 24 Hour Fitness on Industrial Road in San Carlos

T: (650) 591-0321

F: (650) 591-2762

929 Washington St, San Carlos, CA 94070, USA

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